Furniture Store Frequently Asked Questions (FAQs)

Made to Measure orders will be delivered within 4-6 weeks. If your order contains products other than made to measure they may be posted separately between 24 hours to 7 days depending on the product ordered. You will be notified of the estimated delivery time when ordering the product.

We deliver to the United Kingdom and Northern Ireland, Isle of White, Isle Man, Channel Isles, & Scottish Isles.

The Charge for UK delivery is £3.95(exclusive of fitting)

For Northern Ireland, and other Isles £8.95 (exclusive of fitting)

Deliveries will be arranged through UK couriers, you will be sent this information as soon as reasonably practical.

If you have ordered multiple items they will likely be delivered at separate times, you will get a dispatch email per order. However if you book the fitting service we are able to deliver all your items at the same time, and the delivery time will be dependent on the item with the longest completion time.

During office hours you may ring 01283 701041. Or you may email admin@aquanarrowboats.co.uk at any time – this email address will not be monitored Saturday, Sunday or bank holidays. Please note we will ask security questions to ensure we are speaking to the purchaser.

To change your personal details please contact us on 01283 701041 or email admin@aquanarrowboats.co.uk We cannot alter details such as delivery address once your order has been dispatched, please ensure you inform us of any changes in your personal details as soon as possible to avoid lost or missing items. Please note we will ask security questions to ensure we are speaking to the purchaser.

To cancel an order please ring 01283 701041, or email admin@aquanarrowboats.co.uk. Orders cannot be cancelled once they have been dispatched. For made to measure orders you have a 7 day cooling period for cancelling your order, after this time period your order will be in production and therefore we will no longer accept a cancellation.

There is no automatic notification system. You may contact us on 01283 701041 or admin@aquanarrowboats.co.uk however we recommend you also keep an eye on the website as we are a small business and cannot guarantee to contact you immediately once your item is in stock.

We offer a fitting service within the following areas: East Midlands which includes Derbyshire, Leicestershire, Lincolnshire, and Nottinghamshire; West Midlands which includes Birmingham, Wolverhampton, Herefordshire, Shropshire, Staffordshire, Warwickshire and Worcestershire and South Yorkshire which includes Barnsley, Sheffield, Rotherham and Doncaster. You need to have a minimum spend on your blinds of £300 to qualify for the fitting service.

We will remove old blinds and fit the new ones. We will fill in holes to make the window area good and we will discard of your old blinds. Please ensure the areas surrounding the windows that we are fitting are free from furniture and clutter.

All made to measure items and furniture are under warranty for 12 months after purchase, provided fair usage of the product for domestic use only. Within this time you can order replacement items for your blinds/ furniture provided you complete our warranty questions and evidence is sent along with proof of purchase. Please see our ‘Shopping with us’ page (link).

All returns require proof of purchase (delivery note or receipt), products must be unopened, unused and in their original packaging; unless they are faulty.

A full refund will be given for full price items if the product is returned within 28 days of delivery in its original packaging and unused. Please allow 14 days for refunds to be arranged.­

Please note we do not accept returns without a valid receipt or proof of purchase. We do not accept returns after 28 days, even with proof of purchase. Refunds must be made using the same method as the original payment.

There is no refund for made to measure items, other than within the 7 days from order cooling period when a cancellation can be made. It is your responsibility to provide accurate and complete metric measurements and convert any imperial measurements you have taken when ordering made to measure products. We are not liable for any inaccurate and/or incomplete measurements provided.

If your item has already been fitted by us we cannot refund the cost of this service unless the item was damaged or found to be defective as a result of the fitting. Damaged or defective goods must be reported within 3 days of delivery.

Please see the terms and conditions(link to ‘shopping with us’) for returns options.

No, you will have to send back items for a refund at your own cost.

To report a defective, damaged or missing item either ring 01283 701041 or email admin@aquanarrowboats.co.uk. This must be reported within 3 days of delivery.

We accept all major debit and credit cards – Visa, MasterCard, Delta, Maestro, Solo, Visa Electron and PayPal. Unfortunately we cannot accept American Express.

If you live near our workshop at Mercia Marina you may collect your order from our office. Opening hours are Monday-Friday 9am-4:30pm (not including bank holidays); we cannot guarantee the office will be manned at all times therefore it would be best to call or email to arrange a pick up time.

If you are unsure about the suitability of the material/pattern of your chosen fabrics please consider ordering samples first. To return an item, please see our terms and conditions (link to shopping with us), to exchange an item please call 01283 701041 or email admin@aquanarrowboats.co.uk

If your item has already been fitted by us we cannot refund the cost of this service unless the item was damaged or found to be defective as a result of the fitting. Damaged or defective goods must be reported within 3 days of delivery.