Shopping with us Terms and Conditions
We deliver to Mainland UK and Northern Ireland, Isle of White, Isle Man, Channel Isles, & Scottish Isles.
The Charge for UK delivery is £3.95(exclusive of fitting)
For Northern Ireland, and other Isles £8.95 (exclusive of fitting)
We do not offer fitting services in Northern Ireland, Scotland, Wales, other Isles or internationally. Fitting services are only offered within limited areas in England: East Midlands which includes Derbyshire, Leicestershire, Lincolnshire, and Nottinghamshire; West Midlands which includes Birmingham, Wolverhampton, Herefordshire, Shropshire, Staffordshire, Warwickshire and Worcestershire and South Yorkshire which includes Barnsley, Sheffield, Rotherham and Doncaster. You need to have a minimum spend on your blinds of £300 to qualify for the fitting service.
We aim to deliver your order within 4-6 weeks for made to measure items, although this cannot be guaranteed. Please leave at least 6 weeks before contacting us to investigate your orders’ non-arrival. All other products can be delivered within 24hours to 7 days depending on the product you have ordered, delivery time will be indicated at the time of purchase.
We will send you an email once your order has been dispatched, containing tracking details.
Multiple products on larger orders may be dispatched separately, unless otherwise stated or fitting service has been arranged.
Made to Measure Delivery
Made to Measure products will be delivered to Mainland UK within 4-6 weeks.
These deliveries will be made by our courier. If you have also booked the fitting service the delivery will be made by our fitting team and we can arrange for all your order to be delivered at one time including items that are not made to measure.
Depending on the order, the product with the longest completion time may decide your estimated delivery week. Multiple products on larger orders may therefore be dispatched separately.
If you need to change your delivery address, please contact us on 01283 701041.
It remains the customer’s responsibility to ensure upholstery products and furniture will fit into the necessary space and there is sufficient access for delivery vans to reach the delivery address. We will not be liable for delays or failures in delivery if our couriers cannot gain access to the delivery address. There may be additional charges for the storage of products should the customer delay delivery for more than three weeks past our estimated date of arrival.
It is the customer’s responsibility to ensure the area is free from clutter and other furniture. An additional charge of £30/per half hour will be made for extra clearing that our fitting team have to do that has not been arranged prior to arrival.
Upon delivery items must be checked and signed for (the recipient must be 18+), any defects must be reported within 3 days. We do not accept liability for visible damage not reported within 3 days of delivery.
You must check that we deliver to your area before placing an order. Please note security questions will be asked to ensure we are speaking to the purchaser
Risk of Damage
We take responsibility for the risk of loss or damage to the products until you receive them.
The product belongs to you upon delivery and full payment.
Until the full payment has been received we retain the right to ask for the products to be returned at any time.
If you return the products to us for any reason then they again belong to us and are at our risk from the time we receive them.
Products may be returned by one of the methods detailed below. All returns require proof of purchase (delivery note or receipt), products must be unopened, unused and in their original packaging; unless they are faulty.
A full refund will be given for full price items if the product is returned within 28 days of delivery in its original packaging and unused. Please allow 14 days for refunds to be arranged.
Please note we do not accept returns without a valid receipt or proof of purchase. We do not accept returns after 28 days, even with proof of purchase. Refunds must be made using the same method as the original payment.
There is no refund for made to measure items, other than within the 7 days from order cooling period when a cancellation can be made. It is your responsibility to provide accurate and complete metric measurements and convert any imperial measurements you have taken when ordering made to measure products. We are not liable for any inaccurate and/or incomplete measurements provided.
Products can be returned in person at The Workshop, Mercia Marina, Findern Lane Monday-Friday between 9:30am and 4:00pm (excluding bank holidays).
Postage costs for postal returns must be paid for by the customer. Returns should be addressed to : Aqua Narrowboats (UK) Ltd, The Workshop, Mercia Marina, Findern Lane, Willington, Derbyshire, DE65 6DW. Products must be addressed and packaged correctly and securely to avoid damage or loss. We advise you ask for proof of postage. The customer retains responsibility for the risk of loss or damage to products until we have received them.
Defective or Damaged products:
All products must be checked upon delivery, it is the customer’s responsibility to check products prior to signing. We do not accept liability for visible damage not reported within 3 days of delivery.
If you believe a product to be of unacceptable quality please contact us immediately and take great care with the product whilst your claim is being investigated. You must retain proof of purchase and the original packaging. Do not return a defective or damaged product without contacting us first.
An inspection of the defective product will be arranged at our discretion.
After inspection, if your product is found to be defective, we will attempt to repair the product or offer a replacement as soon as reasonably practicable.
Where you have more than one item on your order we may request for any other items to also be returned in order to obtain the best colour match on the replacement product.
Please click here to shop online. (link)
Orders can be taken over the phone by calling 01283 701041 Mon-Fri 9:30am-4:00pm though we cannot guarantee that the office will be manned at all times. We are a small business so appreciate orders to be placed online wherever possible. If you have any queries please check out our FAQs before calling. Calls are charged at your usual rate (please check with your phone service provider for details).
In person. Please be aware that we do not necessarily keep stock in our workshop premises. Again, as a small business we appreciate orders to be placed online, we cannot guarantee the office will be manned at all times.
If you have any queries not addressed by our FAQs and it is out of office hours please either leave a message on 01283 701041 or email email@example.com
Confirmation of order will be sent via an email upon receipt of full payment.
Confirmation may be followed up by email or phone should there be any queries regarding your order (quantity, measurements etc.), please note security questions will be asked to ensure we are speaking to the purchaser.
Samples are available for most materials, please note there is a six sample limit per customer per order.
We accept all major credit and debit cards, Visa, MasterCard, Delta, Maestro, Solo, Visa Electron and PayPal. Unfortunately we cannot accept American Express. Payment is made at the ‘Order Summary’ page; you may still change your mind at this stage. Payment is only made when you click ‘Place an Order’
The full purchase price will be charged to your account on placement of your order.
All made to measure items and furniture are under warranty for 12 months after purchase, provided fair usage of the product for domestic use only.
The laws of England and Wales govern these Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.